MYSTERY SHOPPING

Do You Know What Your Consumer Experience Actually Is?

Test your entire fulfillment and consumer experience with Stord's Mystery Shopping. We order multiple products to several locations and compare that to two competitors so you can see how you stack up to the competition and the overall industry standard. We track over 250 different metrics across the entire report and provide actionable insights.
Fill out this form to request a free Stord mystery shopping report!*

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* Please note, not all submissions will be accepted due to high volume of requests.
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goodr logotula logofly by jing logoquip logoAG1 logocann logosupercoffee logoseedhealth logo
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How Our Mystery Shopping Works

PRE-PURCHASE

Your product details experience, in-cart experience, shipping options, and fees.

SHIPPing & TRACKING

The accuracy of your delivery date, communication, and overall quality.

COMPETITOR ANALYSIS

We applied the same rigorous testing of over 250 different metrics to two of your competitors.

POST-PURCHASE

Ease of communication and resolution for returns, missing, or damaged orders.
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  • Take a detailed look at nearly 30 distinct elements of your consumer journey starting with your pre-purchase experience through to your unboxing and beyond, all benchmarked against industry best standards.

  • Your customers are everywhere and they expect their orders to arrive in 2 days or less, no matter where they are. That’s why we test to 3 different locations across the United States.
  • See a real end consumer experience when unboxing your products at our Atlanta location. The packaging experience is an extension of your brand and needs to delight.

What Our Customers Are Saying

“We’re excited to find a partner that can not only keep up with our business as we grow, but stay two steps ahead...Our ultimate measure of success is an amazing experience for our AG1 subscribers, and Stord can help us consistently deliver that.”

AG1 logo
Vice President of
Global Supply Chain

“Stord has the same customer obsession that we do, and we’re excited to partner with Stord to provide a best-in-class delivery experience for our customers. With Stord, we feel confident in our ability to scale our business and keep up with consumer demands and expectations.”

fly by jing logo
COO and CFO

“We don't see customer experience and supply chain as siloed elements. They are interconnected and integral to our brand. Our logistics is what connects our brand to our customers, and we’re excited to partner with Stord to deliver incredible customer experiences.”

goodr logo
CEO